This policy applies to all purchases made online at ajeworld.com. Please contact your closest Aje Boutique for more information about our in store returns policy.
Please note, unfortunately we cannot accept returns from other stores or online stores that stock Aje, as we operate as separate entities.
Aje reserves the right to cancel any order placed online if,
- The item is unavailable.
- We are unable to obtain authorisation for payment.
- We have identified an error with the product listing.
- You fail our customer validation checks.
- We believe you are generating orders for commercial gain and not personal use.
- A breach of our returns terms and conditions has occurred.
Full Priced Items
Items that have been purchased at full price are eligible for a refund or e-Boutique credit. Please note, we are unable to refund or credit the cost of shipping.
Due to hygiene reasons, we do not accept returns for jewellery or swimwear.
Temporary Promotion
Full price items included in a temporary promotion (eg. VOSN, AfterPay Day or Black Friday) are eligible to be returned for a store credit.
Final Sale Items
Items marked as FINAL SALE are priced to clear, and are not eligible to be returned unless the product is not of acceptable quality, is not fit for purpose or is different from its description as required by Australian Consumer Law. We kindly ask you to consider this before committing to a purchase. Please note, sale markdowns cannot be retrospectively applied to previous orders.
If you have any concerns in regards to an order or have received a faulty item, please email customerservice@ajeworld.com with your order details and we will get back to you as soon as possible.
Jewellery and Shoes
Due to hygiene reasons, we do not accept returns for jewellery.
Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.
25% Off Aje Loves Edit*
Terms and conditions apply. The Aje promotion is 25% off selected full price styles and take a further 25% off sale styles. Valid from 12:01AM AEST Thursday 09/5/23 until 11:59PM GMT-7 Sunday 12/5/23, while stocks last and/or unless otherwise withdrawn or extended. Offer excludes Aje May Drop 1, Select Aje Signatures and Pre Fall Linea styles. Discount applied at checkout. Offer valid through ajeworld.com. Not available at any wholesale partners. Aje reserves the right to exclude items from and/or remove products from the promotional period at any time. Final sale and promotional returns policy applies. Please see ajeworld.com for further information.
Review Reward
*Terms and conditions apply. One use per customer. Cannot be used in conjunction with any other offer. Offer available on full price items only. Offer not valid on Gift Vouchers. Offer available Online only.
Conditions of Return
Please ensure the below conditions are met, before submitting your return request:
The item/s were purchased from the Aje e-Boutique.
The item/s are in their original conditions: Unworn, not altered and/or washed.
All tags are still attached.
Your order will be returned to us within 21 days from your delivery date.
Any items that do not meet these criteria will not be valid for any return. Any items returned to Aje without approval will be returned at the customers' expense.
